Key2Host Trust & Safety
Report abuse
Report abuse, security incidents or illegal content hosted through our infrastructure. We take every report seriously and respond quickly and transparently.
Response time
We prioritize critical security matters. Other reports are handled according to when they arrive and the available evidence.
Fair and documented
We review reports objectively, document our actions and keep you informed where legally possible.
Quick help
Immediate danger or emergency
If there is immediate danger, contact the responsible authorities first.
What counts as abuse?
These are common categories. If you are unsure, describe the case in your message.
Spam and unwanted messages
Unwanted emails, text messages or automated messages sent through our systems.
Phishing and fraud
Deceptive activity such as fake login pages, identity theft or fraudulent payment requests.
Malware and botnets
Distribution or operation of malware, command-and-control infrastructure or infected systems.
DDoS and network abuse
Attacks or abusive network traffic such as DDoS, port scans, brute-force attacks or exploit attempts.
Copyright infringement
Illegal distribution or provision of copyrighted content.
Child safety
Reports of harmful content involving children or exploitation. We prioritize these reports.
Terrorist content
Content that supports, glorifies, promotes or calls for terrorist acts.
Other
Other incidents that do not clearly fit one of the listed categories.
What we need to investigate
- Specific targets: URLs, domain, IP address or hostname.
- Time frame: date, time, time zone and frequency.
- Evidence: log excerpts, headers, screenshots or other supporting material.
- Your contact details so we can ask follow-up questions.
Important
Do not send unnecessary sensitive information such as passwords or complete customer records.
Submit an abuse report
Your report goes directly to our Trust & Safety team. The more precise your information is, the faster we can respond.
Report details
Provide all relevant information as precisely as possible.
Form unavailable
The reporting form is still under development.
Send your report by email to [email protected].
What happens next?
- We automatically check the information for plausibility.
- Trust & Safety reviews the report manually.
- We take suitable action such as contacting the responsible party, suspension, quarantine or removal, and notify authorities if required.
Notice
This page is exclusively for reporting abuse, security incidents or illegal content.